Last Updated: 25 September 2026
Shri Ganesh Netralaya (“we,” “us,” “our,” or “the Clinic”) respects your privacy and is committed to protecting the personal information you provide to us through our website, appointment booking services, WhatsApp communication, and other services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website:
https://shriganeshnetralaya.com
or interact with us through our online appointment booking and communication services.
By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Shri Ganesh Netralaya, we may collect the following information:
A. Contact and Appointment Information
When you request an appointment or contact us, we may collect:
- Name
- Mobile/telephone number
- Email address
- Preferred appointment date and time
- Appointment-related information
- Information you voluntarily provide in enquiry or contact forms
B. Patient-Related Information
If you voluntarily provide information relating to your healthcare requirements, we may collect information necessary to provide or coordinate healthcare services.
This may include:
- Information relating to your eye-care requirements
- Symptoms or concerns described by you
- Appointment or consultation information
- Relevant medical information voluntarily provided by you
- Information necessary for providing healthcare services
We seek to limit collection of personal information to information reasonably necessary for the relevant purpose.
C. WhatsApp Information
If you communicate with Shri Ganesh Netralaya through WhatsApp, we may receive and process information associated with that communication, including:
- Your WhatsApp phone number
- Your name or WhatsApp profile information that you choose to make available
- Messages sent to us
- Appointment-related communication
- Responses to appointment reminders or notifications
WhatsApp communications may be processed using the WhatsApp Business Platform provided by Meta.
D. Website and Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the technologies used on the website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Date and time of visits
- Referring website or page
This information may be used for website security, maintenance, analytics, and improving our online services.
2. How We Use Your Information
We may use your personal information for purposes including:
- Scheduling and managing appointments
- Confirming appointments
- Sending appointment reminders
- Communicating appointment changes or cancellations
- Responding to enquiries
- Providing information about our services
- Communicating with you regarding your requests
- Providing and coordinating healthcare services
- Maintaining appropriate records
- Improving our website and services
- Protecting the security of our website and systems
- Preventing misuse, fraud, or unauthorized activity
- Complying with applicable legal and regulatory requirements
We will not use personal information for a purpose that is materially different from the purpose for which it was collected unless permitted or required by applicable law or with appropriate consent.
3. Appointment Booking and WhatsApp Notifications
Shri Ganesh Netralaya may use online appointment-booking services to allow patients and visitors to schedule appointments.
Where you provide your mobile number and opt to receive appointment-related communications, we may use WhatsApp or other communication channels to send information such as:
- Appointment confirmations
- Appointment reminders
- Appointment updates
- Appointment cancellation or rescheduling information
- Other service-related notifications
WhatsApp communications may be facilitated through Meta’s WhatsApp Business Platform and our appointment-booking/service providers.
We do not intend to use appointment-related WhatsApp communications to send unrelated promotional messages without an appropriate basis or consent where required.
4. Use of Third-Party Service Providers
We may use trusted third-party service providers to operate parts of our website, appointment-booking systems, communications, analytics, hosting, security, and other business functions.
Depending on the services implemented on our website, these providers may include:
- Website hosting and technology providers
- Appointment-booking providers
- WhatsApp/Meta services
- Analytics providers
- Communication service providers
- Payment service providers, where applicable
- IT and security service providers
These providers may process information on our behalf for the purposes for which the information was collected.
We seek to use appropriate contractual, technical, and organizational safeguards when engaging service providers, as applicable.
5. WhatsApp and Meta
If you communicate with Shri Ganesh Netralaya through WhatsApp, your communication may be processed through Meta’s WhatsApp Business Platform.
WhatsApp and Meta may process information according to their own terms and privacy policies.
We recommend reviewing the applicable privacy information provided by WhatsApp and Meta for more information about how those platforms process personal information.
Our use of WhatsApp does not mean that Shri Ganesh Netralaya controls the privacy practices of WhatsApp or Meta.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Ensure the website functions properly
- Remember certain preferences
- Understand website usage
- Improve website performance
- Maintain security
- Measure website traffic and performance
Some third-party services integrated into our website may also use cookies or similar technologies.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
7. Sharing of Personal Information
We do not sell your personal information.
We may disclose or provide access to personal information where reasonably necessary:
- To provide healthcare or appointment-related services
- To service providers assisting us with our operations
- To technology and communication providers
- To WhatsApp/Meta when you communicate with us through WhatsApp
- To professional advisers where reasonably necessary
- To comply with applicable laws, regulations, legal processes, or government requests
- To protect the rights, safety, security, and property of the Clinic, our patients, visitors, or others
We aim to limit disclosure to information reasonably necessary for the relevant purpose.
8. Protection of Personal Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, online service, electronic communication, or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when sharing personal information online.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing healthcare services
- Managing appointments
- Maintaining appropriate business and healthcare records
- Complying with applicable legal, regulatory, accounting, or reporting requirements
- Resolving disputes
- Preventing fraud or misuse
- Protecting our legal rights
The retention period may vary depending on the nature of the information and the purpose for which it is processed.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
- Raise a privacy-related concern or complaint
Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Certain rights may be subject to applicable legal requirements and limitations.
The Digital Personal Data Protection Act, 2023 provides for consent withdrawal and other rights, subject to the Act and applicable rules.
11. How to Withdraw Consent or Stop Communications
If you no longer wish to receive appointment-related WhatsApp communications, you may contact us using the details provided below.
You may also communicate your preference to us through the relevant communication channel.
Please note that opting out of certain communications may affect our ability to send appointment confirmations, reminders, or other service-related notifications.
12. Children’s Privacy
Our website and online services are not intended to independently collect personal information from children without appropriate involvement or authorization of a parent or lawful guardian where required by applicable law.
Where healthcare services are provided to a minor, information may be provided by or handled through the parent, guardian, or other legally authorized person as appropriate.
13. Links to Other Websites
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Legal or regulatory requirements
- Privacy practices
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to periodically review this page for the latest information.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.
Shri Ganesh Netralaya
Website:
https://shriganeshnetralaya.com
Email:
naiknetralaya@gmail.com
Phone:
+91 80107 92755
For privacy-related requests, please include sufficient information for us to understand and respond to your request.
16. Consent
By using our website, submitting an enquiry, requesting an appointment, or voluntarily providing personal information to Shri Ganesh Netralaya, you acknowledge that you have read this Privacy Policy and understand how your information may be processed for the purposes described above.
Where applicable, we will obtain consent or rely on another lawful basis for processing personal information as required by applicable law.