Terms of Service
Shri Ganesh Netralaya
Website: https://shriganeshnetralaya.com
Last Updated: 26 September 2026
1. Introduction
Welcome to Shri Ganesh Netralaya. These Terms of Service govern your use of our website, online appointment booking facilities, WhatsApp communications and other digital services provided by our clinic.
By accessing our website, booking an appointment or using our digital services, you agree to these Terms of Service. Please read them carefully.
2. Our Services
Shri Ganesh Netralaya provides eye care and related healthcare services. Our website and digital platforms may allow patients and visitors to:
Learn about our clinic and its services.
Request or schedule appointments.
Receive appointment confirmations and reminders.
Contact our clinic with general enquiries.
Receive relevant administrative communications through WhatsApp, email, SMS or telephone.
Information provided on our website is for general informational purposes and is not a substitute for a professional medical consultation, diagnosis or treatment.
3. Appointment Bookings
Appointments may be scheduled through our website, Zoho Bookings or other booking channels provided by the clinic.
When booking an appointment, you agree to provide accurate and up-to-date information, including your name, contact number and other information reasonably required to process your booking.
Appointment requests are subject to availability and confirmation by the clinic.
We reserve the right to reschedule or cancel appointments when necessary due to unforeseen circumstances, doctor availability or operational requirements. Where possible, we will notify affected patients using the contact information provided.
If you need to cancel or reschedule an appointment, please contact the clinic as early as reasonably possible.
4. WhatsApp Communications
Shri Ganesh Netralaya may use the WhatsApp Business Platform to send appointment-related communications, including:
Appointment confirmations.
Appointment reminders.
Rescheduling or cancellation notifications.
Relevant administrative updates relating to your appointment.
By providing your WhatsApp number and opting in to receive WhatsApp notifications, you agree to receive these communications from Shri Ganesh Netralaya.
WhatsApp communications may be facilitated through Meta’s WhatsApp Business Platform and our appointment management service providers, including Zoho Bookings.
You may request to stop receiving WhatsApp notifications at any time by replying STOP to a clinic WhatsApp message or contacting us directly. We will process your request and stop optional WhatsApp notifications, subject to any communications necessary to fulfil your appointment or applicable legal obligations.
We do not guarantee immediate delivery of messages, as delivery may depend on internet connectivity, WhatsApp availability and third-party services.
Please do not send sensitive medical information through WhatsApp unless specifically requested through an appropriate clinic-approved process.
5. Medical Disclaimer
Content published on our website, including descriptions of eye conditions, procedures, treatments and healthcare services, is intended for general information only.
It does not constitute personalised medical advice or establish a doctor-patient relationship.
Medical recommendations, diagnoses and treatment decisions should be made in consultation with a qualified healthcare professional following an appropriate examination.
Our website and appointment messaging services are not intended for medical emergencies. If you experience an urgent medical problem, seek immediate medical assistance.
6. Patient Responsibilities
When using our website or booking services, you agree to:
Provide accurate information when requesting appointments.
Keep your contact information reasonably up to date.
Use our digital services only for lawful purposes.
Avoid submitting false or misleading appointment requests.
Respect the privacy and rights of other patients and clinic staff.
We may restrict access to our digital services where they are misused or where necessary to protect the security of our systems.
7. Payments and Fees
Consultation charges, diagnostic fees, treatment costs and other applicable charges will be communicated by the clinic as appropriate.
Any online payment facilities made available through our website or third-party platforms may be subject to additional terms imposed by the relevant payment service provider.
Refunds and cancellations, where applicable, will be handled according to the clinic’s communicated policies and applicable law.
8. Privacy and Personal Information
We respect the privacy of our patients and website visitors.
Personal information collected through our website, appointment booking system and communication channels is handled in accordance with our Privacy Policy and applicable laws.
Please read our Privacy Policy for further information about how we collect, use, share, retain and protect personal information.
Privacy Policy: https://shriganeshnetralaya.com/privacy-policy-2/
9. Third-Party Services
Our website and digital services may use third-party platforms, including Zoho Bookings, WhatsApp and Meta, to facilitate appointment scheduling and communications.
Your use of these services may also be subject to the applicable third-party terms and privacy policies.
We are not responsible for interruptions or technical issues affecting third-party platforms that are outside our reasonable control. However, we remain responsible for our own obligations under applicable law.
10. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, images and other materials belonging to Shri Ganesh Netralaya, is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial informational purposes.
You may not reproduce, distribute or commercially exploit our content without prior written permission, except as permitted by law.
11. Website Availability and Security
We make reasonable efforts to maintain the availability, functionality and security of our website and digital services.
However, access may occasionally be interrupted due to maintenance, technical problems, network failures or circumstances beyond our reasonable control.
You must not attempt to gain unauthorised access to our website, interfere with its operation or misuse its services.
12. Limitation of Liability
To the extent permitted by applicable law, Shri Ganesh Netralaya is not responsible for losses arising solely from temporary website unavailability, internet connectivity issues or failures of third-party communication services beyond our reasonable control.
Nothing in these Terms excludes or limits any liability, patient rights or remedies that cannot lawfully be excluded or limited, including those relating to medical negligence or applicable consumer protection laws.
13. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our services, operational practices or applicable legal requirements.
Any updated version will be published on this page with a revised last-updated date. Where legally required, we will provide additional notice or obtain consent.
14. Governing Law
These Terms of Service are governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the competent courts in India, in accordance with applicable law.
15. Contact Us
For questions about these Terms of Service, appointment bookings or our digital services, please contact:
Shri Ganesh Netralaya
Website: https://shriganeshnetralaya.com
Email: naiknetralaya@gmail.com
Phone: +91 80107 92755
We will make reasonable efforts to respond to your enquiry promptly.